1. Students unable to log in
Issue: Students are unable to log in to the Dialogic app.
Solutions:
- Ensure that students are using the correct web app URL.
- Double-check the password provided by the teacher.
- If login attempts exceed 100 failed attempts, or if daily interactions are exceeded, the app will set itself to “Inactive.” Teachers should reactivate the app in the “Settings” sheet.
- Teachers must accept the license in the “About” tab for the app to work
2. API key not working
Issue: The Dialogic app is not responding, indicating issues with the API key.
Solutions:
- Verify that the API key is correctly entered in the “Settings” sheet.
- Verify that the model selected in the “Settings” sheet is correct
- Check the API key’s validity and ensure it has not expired.
- Ensure you have sufficient token credits if using OpenAI.
- Check the status of the service (OpenAI, Llama, Google Gemini) for any outages.
3. Exceeded maximum daily interactions
Issue: The app has reached the maximum daily interactions limit.
Solutions:
- Teachers can increase the maximum daily interactions limit in the “Settings” sheet.
- Consider setting a reasonable limit based on class size and expected usage.
4. Scenario not loading
Issue: The chosen scenario does not load or display correctly.
Solutions:
- Verify that the Scenario ID is correctly entered (IDs are case sensitive!)
- Ensure the scenario is set to “Active” in the “Scenarios” sheet.
5. Interlocutor responses are off-topic
Issue: The AI interlocutor is providing irrelevant or off-topic responses.
Solutions:
- Review the various parameters, especially “Interlocutor Role” and “Special Instructions”, to ensure they are clear and concise.
- Adjust the “Scenario” and “Opening Message” to better guide the conversation.
- Test the scenario with different inputs to see if the issue persists and make necessary adjustments.
- Try using a different large language model
6. Issues with email sharing
Issue: Students are unable to share their conversations via email.
Solutions:
- Ensure that the teacher’s email address is correctly entered in the “Settings” sheet.
- Confirm that students are following the correct steps to share the chat (clicking the email button).
- Check spam or junk folders if the email is not received.
7. Google Drive permissions issues
Issue: Errors related to Google Drive permissions when deploying or accessing the app.
Solutions:
- Ensure that the Google Account used has appropriate permissions for Google Drive and Apps Script.
- Follow the deployment steps carefully, ensuring all permissions are granted.
- If issues persist, try re-deploying the app and reauthorizing access.
8. Getting a “Page not found” error message when trying to load the web app
Issue: This is a rare bug that usually occurs when testing the app from different Google accounts within the same browser (Chrome). This is a Google issue, not a Dialogic one, but there are a couple easy workarounds.
Solutions:
- Open Dialogic in an “Icognito” tab
- Try opening Dialogic from a different Google account in Chrome (if available)
- Open Dialogic from a different browser (Firefox, Safari etc)
